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Frequently Asked Questions

Find answers to the questions we get asked the most about our service.

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What does UNLIMITED graphic design mean?

With all our plans, you can submit as many design requests as you like and our designers will work on it every business day. Revisions are unlimited too!

No matter how many requests or revisions you submit, the price stays the same. You are only limited in terms of speed as we are real humans doing real work but can always upgrade to our Business plan to have 2 designers working on your account every day.

You can read more about the daily output you can expect.

What type of designs can I submit?

Graphic design is a vast field, and while our scope of service usually covers all design requirements of a small business, it may not be the best solution for a budding business or entrepreneur that requires a brand strategist. Our service might not be an ideal solution.

On the other hand, if you know what type of design you want and can provide us with a creative brief, you can get quality designs in no time! Here are some of the most popular requests we get on a daily basis:

  • Social media posts/ads
  • Custom illustrations
  • Banners and display ads
  • Presentations, ebooks
  • Simple landing pages
Do I own the rights to the designs?

Yes. All of our work is done for you and for you only. You have complete ownership of the files as soon as you received them and are free to use them as you please.

Source files (PSD, AI, INDD, FIG, SKETCH) are always included along with PNG, JPEG, SVG & PDF.

Am I in a long-term contract with you? Is there a contract I have to sign?

No! You can cancel your subscription anytime in our app and your account will become inactive at the end of the current billing period (note that you will also be charged for that period). However, bear in mind that canceling your subscription will result in the loss of all your files in our app!

If you don’t need any design at this time, you can choose to cancel your subscription instead. This means you won’t be charged and won’t be able to make new requests, but you’ll still be able to view and access your files in our app.

Where is your team of designers located?

Our designers are located across several countries and continents including Asia, Europe and the US. Although we’re a proud remote company, we know that sometimes it’s important for our clients to be on the same working hours schedule as our designers, so our team works in three different time zones: Europe, Asia and the US team.

When assigning a designer to your task, the first thing we take into account is the skill and expertise needed, but if we have several designers that fit the profile, we’ll try to assign one that’s in the same timezone as you.

Want to see how it works?

Book a quick demo to see the service in action.