Privacy Policy

ManyPixels Pte Ltd (“ManyPixels,” “we,” “us”) operates the graphic design subscription service at manypixels.co and app.manypixels.co (the “Service”). This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have over your information.

1. Who We Are and How to Contact Us

The data controller is ManyPixels Pte Ltd, a company incorporated in Singapore, with its registered address at 160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore 068914.

Our Data Protection Officer is Quentin Gilon. You can reach our privacy team at info@manypixels.co.

2. Information We Collect

2.1 Information you provide to us

• Account information: name, email address, password, job title
• Company information: company name, industry, website, size, timezone, logo
• Billing information: billing address, billing email, payment method details (processed and stored by our payment processor, Stripe, not by us)
• Content you submit to the Service: design briefs, reference files, feedback, messages exchanged with your designer, brand assets uploaded to your Brand Profile
• Communications you send to us, including support requests and bug reports

2.2 Information collected automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, referring URLs
• Usage data: pages visited, features used, time spent in the Service, clickstream behavior
• Cookies and similar technologies (see Section 10)

2.3 Information from third parties

We may receive information from third-party services that you connect to your Account, from integration partners, and from advertising networks that help us measure campaign performance.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process payments and manage your subscription
• To communicate with you, including sending service-related notifications, responding to support requests, and delivering newsletters (if you opt in)
• To match you with an appropriate designer and manage design workflows
• To personalize your experience and understand how customers use the Service
• To prevent fraud, enforce our Terms of Service, and comply with legal obligations
• For marketing, where we have a legal basis to do so

De-identified data. We may create de-identified or aggregated data from use of the Service, including requests and communications, by removing names, contact details, company names and other identifying information. We may use, share or license this data for any lawful purpose, including research, product development and training machine learning models. We never sell or share information that identifies you or your company, and your Deliverables, files and brand assets are never included. Recipients are contractually prohibited from attempting to re-identify the data.

4. Legal Bases for Processing (EU / UK / EEA)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contract. To deliver the Service you have subscribed to.
• Consent. For marketing emails, analytics cookies, and other activities where we ask for your permission.
• Legitimate interests. To secure the Service, prevent fraud, improve the product, and for direct marketing to existing customers.
• Legal obligations. Where required by applicable law, such as tax record keeping.

5. How We Share Information

5.1 Service providers

We share personal data with service providers that help us operate the Service. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify. Our current processors are listed in Section 6.

5.2 Legal and safety

We may disclose information to comply with a subpoena or court order, to enforce our Terms, to prevent fraud or illegal activity, or to protect the rights, property, or safety of ManyPixels, our customers, or others.

5.3 Business transfers

If ManyPixels is acquired, merges with another company, or sells substantially all of its assets, your information may be transferred as part of the transaction. We will notify you before your personal data becomes subject to a different privacy policy.

5.4 Consent and de-identified data

We may share information for other purposes with your consent. We may also share de-identified or aggregated data that cannot reasonably be used to identify you or your company.

6. Third-Party Processors

We work with the following third-party service providers to operate the Service. Each of these processors is bound by contractual obligations to protect your data and use it only for the purposes described below.

• Stripe. Payment processing. Data shared: billing name, billing address, email, card information, transaction metadata. Based in the United States.
• Railway. Application hosting and infrastructure. Data stored: all Account data, design requests, Deliverables, messages.
• Webflow. Marketing website hosting (manypixels.co). Data: page analytics, form submissions.
• HubSpot. Customer relationship management, contact database, and website content management. Data: name, email, company, communications, website behavior.
• Customer.io. Email marketing and automated lifecycle messaging. Data: name, email, account activity events used to trigger emails.
• Google Workspace (Gmail). Team email and document collaboration. Data: any communication between you and the ManyPixels team.

Each processor has its own privacy policy governing how it handles data it receives from us. We do not share your personal data with advertising networks, data brokers, or any party outside this list for marketing purposes.

7. Cross-Border Data Transfers

ManyPixels is based in Singapore and our service providers are based in various countries, including the United States, the European Union, and elsewhere. When we transfer your personal data out of the country where you live, we rely on appropriate legal mechanisms to protect your data, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office, or other safeguards recognized under applicable law.

8. Data Retention

We retain personal data only as long as we need it for the purposes described in this Policy or to comply with legal obligations.

• Account and Deliverable data: for the duration of your subscription and for as long afterwards as we have a business or legal reason to keep it. De-identified or anonymized data may be retained and used as described in Section 3.
• Billing records: retained for seven (7) years to comply with tax and accounting obligations.
• Support communications: retained for up to three (3) years after the last interaction.
• Marketing data: retained until you unsubscribe or we determine the data is no longer useful for marketing.

9. Your Rights

9.1 Rights under GDPR (EU / UK / EEA residents)

If you are located in the EEA, the United Kingdom, or Switzerland, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

9.2 Rights under CCPA (California residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, email info@manypixels.co. We will respond within the timeframe required by applicable law (typically one month for GDPR, 45 days for CCPA).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to make the Service work, to analyze how it is used, and to deliver relevant content.

10.1 Cookie categories

• Strictly necessary. Required for the Service to function (authentication, session management, security). Cannot be disabled.
• Analytics. Help us understand how customers use the Service so we can improve it.
• Functional. Remember preferences like language, timezone, and UI settings.
• Advertising. Used to measure the performance of marketing activities. We do not use third-party advertising networks for remarketing.

10.2 Managing cookies

Most browsers allow you to block or delete cookies through their settings. Disabling strictly necessary cookies will prevent the Service from functioning properly. Disabling analytics or functional cookies will not affect your use of the Service but may reduce personalization.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit (TLS), access controls, staff training, and vendor due diligence. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted over the internet. If you suspect your Account has been compromised, contact info@manypixels.co immediately.

12. Children’s Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact info@manypixels.co and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy at any time by posting the revised version on this page. The effective date at the top of this Policy shows when it was last revised. Continued use of the Service after that date constitutes acceptance of the updated Policy. This Policy applies to all information we hold, regardless of when it was collected.

14. Contact

Questions, requests, or complaints about this Privacy Policy can be directed to:

ManyPixels Pte Ltd
Attention: Data Protection Officer
160 Robinson Road, #14-04 Singapore Business Federation Centre
Singapore 068914
Email: info@manypixels.co