How to Place an Order on Fiverr

Fiverr is a vast platform with many freelance talents. Learn how to place an order on Fiverr, with our easy step-by-step guide.

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September 26, 2023

Table of Contents

Learn all about how to place and order on Fiverr and find the best professionals, in a few simple steps.

If you’re a business owner in need of a freelancer, chances are you’ve turned to Fiverr to find the right fit. Making a Fiverr buyer request on this platform might seem a bit complicated at first, but it’s actually easy. Here’s how to get that Fiverr gig.


Register an account

This is pretty obvious, but before you make your first order, you need to set up a Fiverr account.

The process is quite straightforward, you register with your email address and get a verification link to activate the account. You can then set up your name, bio and other details. Important tip: you can’t change the name on your Fiverr profile, so make sure you have no spelling mistakes or use the company name, in case you want to set up more accounts. use the right one.

Make use of the Fiverr search tools

Once you open the Fiverr website, you can see that it directly takes you to the gig page, or offers Fiverr Sellers have made. Fiverr refers to freelancers who offer their services as “sellers”, and companies and individuals who order them as “buyers”.

The design is quite simple and easy to navigate, so you can see different offers, their price, rating and gig title (such as “I will be your SEO website content writer, article and blog writer”). You can sort the Fiverr gigs by either Relevance, Best Selling, or Newest Arrivals.

If you’re looking for the best possible quality of work, we advise using the Best Selling search filter, since those are sellers with many recommendations and proven quality work and timely delivery. If your budget, however, is smaller, you can try with Newest Arrivals, because new sellers usually have a lower rate. The Relevance search filter is pretty self-explanatory, and you should use it when you have a specific buyer request.

Fiverr goes above and beyond to help buyers find the right gig they need, so their filters are very accurate. There are plenty of other search tools that will make it easier for you to find a freelancer in many areas (digital marketing, social media management, logo design, WordPress maintenance, SEO and content writing, etc.)

A useful tip is to use the “Save” feature, so you can easily return to a seller’s profile without having to search for them all over again.

You can search by:

  1. Category (from Article Writing to Coding)
  2. Service Options (Topic, Language, What to include…)
  3. Seller Details (which Seller Level they are at, are they a Top Seller, languages they are fluent in…)
  4. Budget (setting a price range)
  5. Delivery time (from express 24-hour delivery, to anytime)

If this segmentation system isn’t enough, you can also choose to turn on three other helpful features: Pro Services (that come at a higher price), Local Sellers (sellers from your country, which can be helpful to eliminate language barriers), and Online Sellers (sellers who are online at the moment, and you can immediately step in contact with).

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Finding the right Fiverr gig

Now that you’ve used the great search engine this platform has, select a seller whose gig description and other details fit.

On a seller’s profile, you can see all the possible details that will help you make up your mind: gig description, rating, how many orders they have in queue, their level and service fee.

Most sellers have different rates for three different packages: Basic, Standard and Premium. The difference between the packages is the time of delivery, workload, scope, and number of revisions.

You can also check out reviews by previous buyers, a longer description of the gig, comparison of packages and more about the seller.

Assuming that you found the right gig and seller, let’s move onto the technical aspect of placing your Fiverr order.

Placing the order

After you’ve selected which plan works best for you, click on the “Continue” button.

That will take you to the “Customize your order” page, where you can see a summary of the quantity and workload the seller will do for you.

Please note that you must add any extras now. Otherwise, you’ll have to wait for 12 hours after making your order to add extra services.

fiverr 2.png

Select all the possible extra services you might need, and click on the “Order Now” button.

A very important tip: always contact your seller before buying, especially for custom order fulfillments. 

This will allow you to learn more about them, their work process, and agree on a deadline and deliverables. At the end of the day, no matter how small a gig might be, it’s always better for buyers and sellers to establish personal contact before they start collaborating. 

Also, if it’s your first time buying a service on Fiverr, do a test run. Order a smaller, cheaper project, and if it all goes smoothly, you can take onto bigger and more expensive requests.

Paying for your buyer request

There are a few Fiverr payment methods available. 

The first option is to use the money you might have in your Fiverr balance, but assuming this is the first time you’re placing an order, you most likely don’t have money there. Just in case you do, it must be equal or greater than the amount of your order.

If your Fiverr balance is empty or your order is exceeding your balance situation, there are two options: PayPal or credit card.

For paying with PayPal, click continue and fill out your personal information and account details. When you’re done reviewing your order, click “Agree and Continue”

For paying with your credit card, it’s pretty much the same: fill out your details and click “Confirm & Pay”.

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What happens after paying?

Now that you’ve made your Fiverr order, make sure to fill out all the required information that your seller needs so they can start working.

Give them a short and detailed description of the project, brief them on anything extremely important, and attach files if needed. For example, if they’re working on a new logo, attach a mood board or branding guide. If they’re writing for your blog, attach a link so they can study tone of voice and previous work.

After you’re all set, you can click “Start Order”, and your Fiverr seller can begin working.

How to cancel a Fiverr order

Sometimes, even after the order has been and made and paid for, sellers can request to cancel the order. This might be because of a disagreement with the client. Or because they don’t have enough time or resources to complete the order. If you’re a Fiverr seller, use this only as a last resort, since order cancellations will be visible on your profile, and impact your FIverr seller level.

There are several reasons why a buyer might want to cancel a Fiverr order. If the work is not what you were promised or marked as very late (24 hours or more) you can contact Customer Support to cancel your Fiverr order, and receive a refund (even if the seller has started working on it already). 

Sometimes, the buyer and seller agree to a mutual cancellation. This sometimes happens if they’ve collaborated previously and wish to bypass the costs of using the platform. Please note that this is definitely not advisable if it’s your first time working with a freelancer, since it can likely turn out to be a scam. 

So, how to cancel a Fiverr order? Here’s what you need to do: 

  1. Go to the Resolution Center 
  2. Go to your Order page > choose the order you want to cancel > Resolution Center.
  3. Select the reason and fill in an explanation for your cancellation request.
    When you request to cancel an order, your cancellation request and comments are sent directly to your customer.
  4. Click Cancel order.
    The other party has 48 hours to accept or decline your dispute request. After that, the order is automatically canceled.

Final remarks

We hope this guide helps you get started and answers all your questions on how to place and order on Fiverr.

For more tips on using this platform, check out our guide on Fiverr scams, as well as this extensive list of the best Upwork and Fiverr alternatives

If you’re using Fiverr to outsource your graphic design, there’s a much better solution. Unlimited design services beat freelancers as a simpler, faster, and more affordable design solution in the long term.

Keen to discover more? Learn how unlimited design services work, or read up on our own service at ManyPixels here

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Having lived and studied in London and Berlin, I'm back in native Serbia, working remotely and writing short stories and plays in my free time. With previous experience in the nonprofit sector, I'm currently writing about the universal language of good graphic design. I make mix CDs and my playlists are almost exclusively 1960s.

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