Guest Writer: Grace Lau

Grace Lau is the Director of Growth Content at Dialpad, an AI-powered call center software for better and easier team collaboration. She has over 10 years of experience in content writing and strategy. Currently, she is responsible for leading branded and editorial content strategies, partnering with SEO and Ops teams to build and nurture content. She has also written content for Jobillico and WebSitePulse.